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Terms & Conditions

Software Licensing:
At Netserve & Home Computer Help we insist on being transparent about the processes involved when we undertake a job. For any jobs that involve transferring software between one machine and another, or reinstalling software; we require all product keys, serial numbers, or proof of purchase for all required software to be provided in order to reinstall it. Despite our best efforts being taken, Netserve & Home Computer Help make no guarantees that it will be possible to install paid or licensed software if these cannot be provided. Netserve take no responsibility for any software licensing that we are unable to recover during the installation process. Every effort will be made to assist you with contacting software vendors to recover this licensing yourself in the event this occurs. Full liability remains solely with the customer.

Every effort is made to backup all required data and it is essential for you (the customer) to provide as much information as possible to ensure we can save and restore all required files to your system(s). If we do find your hard drive or SSD unreadable, we have a good working partnership with a local data recovery specialist who we can refer you to in the rare event our in-house recovery tools are not successful. Full liability remains solely with the customer when accepting a repair requiring data being backed up.

Tool Marks During Repair :
Due to the fact that PC parts and enclosures can be very sensitive, we need to make you (the customer) aware that when opening some machines, small scratches / scuffs may be unavoidable due to the way electronic devices are designed to remain sealed after being manufactured. Every effort will be taken, and the appropriate specialist tools will be used, to ensure your device is returned in its original condition to you. Full liability remains solely with the customer when accepting a repair.

For Netserve Ltd Terms & Conditions please see:

Terms and Conditions