Software Licensing:
At Netserve & Home Computer Help we insist on being transparent about the processes involved when we undertake a job. For any jobs that involve transferring software between one machine and another, or reinstalling software; we require all product keys, serial numbers, or proof of purchase for all required software to be provided in order to reinstall it. Despite our best efforts being taken, Netserve & Home Computer Help make no guarantees that it will be possible to install paid or licensed software if these cannot be provided. Netserve take no responsibility for any software licensing that we are unable to recover during the installation process. Every effort will be made to assist you with contacting software vendors to recover this licensing yourself in the event this occurs. Full liability remains solely with the customer.
Backups:
Every effort is made to backup all required data and it is essential for you (the customer) to provide as much information as possible to ensure we can save and restore all required files to your system(s). If we do find your hard drive or SSD unreadable, we have a good working partnership with a local data recovery specialist who we can refer you to in the rare event our in-house recovery tools are not successful. Full liability remains solely with the customer when accepting a repair requiring data being backed up.
Tool Marks During Repair :
Due to the fact that PC parts and enclosures can be very sensitive, we need to make you (the customer) aware that when opening some machines, small scratches/scuffs may be unavoidable due to the way electronic devices are designed to remain sealed after being manufactured. Every effort will be taken, and the appropriate specialist tools will be used, to ensure your device is returned in its original condition to you. Full liability remains solely with the customer when accepting a repair.
Agreement for Workshop Repair:
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to HCH and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book a repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use Genuine, OEM or High Quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 90 to cover our costs.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 HCH may install warranty seals following the repair. Any tampering of the seals will void our warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
| Repair or Product Type | Warranty Term |
| Apple iPhone LCD Screen | Lifetime Warranty |
| Battery replacement | 6 months Warranty |
| Liquid Damage | 1 month Warranty |
| Software Repair | 1 month Warranty |
| All other Genuine LCD Screens | 6 months Warranty (unless otherwise stated) |
| Smartphone Logic Board Repair (Level 3) | 1 month Warranty |
| ‘AAA’ Grade Quality LCD Screen | 1 month Warranty |
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at the HCH or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.18 Following repair, any water proofing or resistance cannot be guaranteed.
Liability
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by us, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to us.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.7 If you use our “Board level repair service”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Board level repair service on work carried out.
Data Protection
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described.
General
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Summary Points
Use of our repair service will void your manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.
We shall offer 1-month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £20 up-front cost, should you wish to take this option.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at HCH. Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email. [Examples of this may include missing screens and torn flex cables.]
At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.
If you use our Board level repair service please make sure you read 3.7 above.
The warranty term included with your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with HCH will be voided
For Netserve Ltd Terms & Conditions please see: